Frequently asked questions

Who can use this online booking system?

Only multipass and month pass holders will be allowed to book online - we won't be accepting bookings made on the behalf of others or sharing of passes via the booking system right now.

What about my existing day/youth/school passes?

Day passes, youth passes, school passes, and sharing of passes can only be utilized for walk-ins subject to slots available.

I booked but now I need to cancel. What now?

No cancellation of bookings once your slot has been confirmed. For no shows, your pass will still be considered utilized. For month pass holders who don't show up after booking, we will regretfully suspend your account for 3 days.

I have a Month pass. How many slots can I book per day?

For month pass holders, you're only allowed a booking of one slot per day. Give chance for other people to climb too please!

2814 Lincoln Way East

Massillon, OH


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